All our products are either shipped via Amazon (when ordered on an Amazon.com site) or by Express Mail Service (EMS).
When you order an item from us that isn’t fulfilled by Amazon, we will contact you with an ID code that you can use to track your package. We always ship via express mail service (EMS) within 3 business days following the receipt of an order. For most locations in North America, delivery typically takes between 3-5 days. Unfortunately, delivery to APO mailboxes is not supported.
We like to provide as much value as possible, which is why we offer free shipping via express mail service (EMS) to North and Central America from Japan. Delivery to other countries may be available as well. Please check Japan Post’s website for a list of supported countries.
Using the tracking code provided with your order confirmation, you may track your package at www.sayonarasmoking.com/track/ or via the following link:
- We only accept payments via PayPal, which allows you to either pay via a PayPal account or by credit card. Not every country is supported by PayPal, however. A list of supported countries is available on PayPal’s website. Please contact us if you have any questions.
- If you select the Buy It Now option, immediate payment will be required.
- After payment has been confirmed, we will begin processing your shipment – a process that typically takes 1 day to complete.
We accept returns within thirty (30) days of the purchase date provided that the original product seal has not been broken. We ask that you contact us prior to returning any item and explain the circumstances to a customer service representative, who will give you a number to place on the outside of the package. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your taxes and duties for a fee. Please contact shipping carriers directly to initiate this service.
Rien Pipe comes in two versions: GR (which fits most regular cigarettes) and GS (which fits most slim cigarettes). If you ordered the wrong product by mistake, please contact us about making an exchange. The process is outlined below:
- Contact Magical, Inc. about making an exchange
- Ship the item to our company at the following address:
Magical, Inc.Rien Pipe Customer Service3-3-1 TakadanobabaShinjuku-ku, Tokyo 169-0075 Japan
- Once we have received the item, we will notify you and promptly ship the product in exchange via express mail (EMS). Delivery typically takes between 3-5 days to most locations.
International Buyers Please Note
- Unless indicated otherwise, import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
- Prior to purchase, please check with your country’s customs office to determine what additional costs may arise.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – please do not confuse them for additional shipping charges.
Canadian customers please note
- Any item mailed to Canada is potentially subject to duty and taxes. Although the Goods and services tax (GST) was designed as a tax on the consumption of goods and services within Canada, imported goods are also subject to the GST because this ensures fair tax treatment for domestic products. Therefore, unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail.
- If you live in New Brunswick, Newfoundland and Labrador or Nova Scotia, you must pay the 13% harmonized sales tax (HST) on items you import into Canada by mail. If you live in another province or territory, you may be responsible for paying a Goods and Services Tax (GST) of 5%.
- If you live in British Columbia, Manitoba, Ontario, Quebec or Saskatchewan, you must pay the applicable rate of sales tax for the province in which the goods are delivered.
“Rien Pipe” is a registered trademark of Magical Inc. To the extent a name or logo does not appear on this website does not constitute a waiver of any and all intellectual property rights that Magical Inc. or its subsidiaries has established in any of its product or service names or logos.