Shipping

EMS parcel tracking code
EMS parcel tracking code

All our products are either shipped via Amazon (when ordered on an Amazon.com site) or by Express Mail Service (EMS).

When you order an item from us that isn't fulfilled by Amazon, we will contact you with an ID code that you can use to track your package. We always ship via express mail service (EMS) within 3 business days following the receipt of an order. For most locations in North America, delivery typically takes between 3-5 days. Unfortunately, delivery to APO mailboxes is not supported.

Shipping rates

We like to provide as much value as possible, which is why we offer free shipping via express mail service (EMS) to North and Central America from Japan. Delivery to other countries may be available as well. Please check Japan Post's website for a list of supported countries.

Package Tracking

Using the tracking code provided with your order confirmation, you may track your package at www.sayonarasmoking.com/track/ or via the following link:
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

Payment

  • We only accept payments via PayPal, which allows you to either pay via a PayPal account or by credit card. Not every country is supported by PayPal, however. A list of supported countries is available on PayPal's website. Please contact us if you have any questions.
  • If you select the Buy It Now option, immediate payment will be required.
  • After payment has been confirmed, we will begin processing your shipment - a process that typically takes 1 day to complete.

Returns

We accept returns within thirty (30) days of the purchase date provided that the original product seal has not been broken. We ask that you contact us prior to returning any item and explain the circumstances to a customer service representative, who will give you a number to place on the outside of the package. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your taxes and duties for a fee. Please contact shipping carriers directly to initiate this service.

Exchanges

Rien Pipe comes in two versions: GR (which fits most regular cigarettes) and GS (which fits most slim cigarettes).  If you ordered the wrong product by mistake, please contact us about making an exchange.  The process is outlined below:

  1. Contact Magical, Inc. about making an exchange
  2. Ship the item to our company at the following address:
    Magical, Inc.
    Rien Pipe Customer Service
    3-3-1 Takadanobaba
    Shinjuku-ku, Tokyo 169-0075 Japan
  3. Once we have received the item, we will notify you and promptly ship the product in exchange via express mail (EMS).  Delivery typically takes between 3-5 days to most locations.

International Buyers Please Note

  • Unless indicated otherwise, import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
  • Prior to purchase, please check with your country's customs office to determine what additional costs may arise.
  • These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - please do not confuse them for additional shipping charges.
  • Canadian customers please note

    • Any item mailed to Canada is potentially subject to duty and taxes. Although the Goods and services tax (GST) was designed as a tax on the consumption of goods and services within Canada, imported goods are also subject to the GST because this ensures fair tax treatment for domestic products. Therefore, unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail.
    • If you live in New Brunswick, Newfoundland and Labrador or Nova Scotia, you must pay the 13% harmonized sales tax (HST) on items you import into Canada by mail. If you live in another province or territory, you may be responsible for paying a Goods and Services Tax (GST) of 5%.
    • If you live in British Columbia, Manitoba, Ontario, Quebec or Saskatchewan, you must pay the applicable rate of sales tax for the province in which the goods are delivered.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please email us at mcs(@)magical-online.com or contact us via the Contact page.

Trademarks

"Rien Pipe" is a registered trademark of Magical Inc. To the extent a name or logo does not appear on this website does not constitute a waiver of any and all intellectual property rights that Magical Inc. or its subsidiaries has established in any of its product or service names or logos.

Privacy Policy

Effective March 19, 2015

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


 The Information We Collect

This notice applies to all information collected or submitted on the Rien Pipe website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Email address
  • Phone number

 


Cookies and Other Tools

Magical and its business partners collect information about you by using cookies, tracking pixels and other technologies. We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising. For example, we use web analytics services that leverage these tools to help us to understand how visitors engage with and navigate this site, such as how and when pages in a site are visited and by how many visitors. We are also able to offer our visitors a more customized, relevant experience on our sites using these tools by delivering content and functionality based on your preferences and interests.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, visit www.aboutcookies.org.


 

The Way We Use Information

  • We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
  • We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
  • We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
  • Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 20, and no part of our website is structured to attract anyone under 20.


How To Contact Us

Should you have other questions or concerns about these privacy policies, please email us at mcs [at] magical-online.com or contact us via the Contact page.